/* ============================================================
   CloutierMTB — Widget de chat flottant (support IA + tickets)
   ============================================================ */

.cm-chat-root {
  --chat-width: 380px;
  --chat-height: min(620px, 82vh);
  --chat-radius: 20px;
  --chat-launcher-size: 60px;
  --chat-z: 120;

  position: fixed;
  right: clamp(1rem, 2vw, 1.5rem);
  bottom: clamp(1rem, 2vw, 1.5rem);
  z-index: var(--chat-z);
  font-family: var(--font-sans);
  color: var(--text-0);
  pointer-events: none;
}

.cm-chat-root * {
  pointer-events: auto;
}

/* ---------- Bouton de lancement ---------- */

.cm-chat-launcher {
  width: var(--chat-launcher-size);
  height: var(--chat-launcher-size);
  border-radius: 50%;
  border: 1px solid rgba(255, 255, 255, 0.12);
  background: var(--grad-accent);
  color: #0a120b;
  display: grid;
  place-items: center;
  cursor: pointer;
  box-shadow: var(--shadow-accent), var(--shadow-md);
  transition:
    transform var(--dur-med) var(--ease-out),
    box-shadow var(--dur-med) var(--ease-out),
    filter var(--dur-fast) var(--ease-out);
  position: relative;
  animation: cm-launcher-in 0.5s var(--ease-out) both;
}

.cm-chat-launcher:hover {
  transform: translateY(-2px) scale(1.04);
  filter: brightness(1.05);
}

.cm-chat-launcher:active {
  transform: translateY(0) scale(0.98);
}

.cm-chat-launcher svg {
  width: 26px;
  height: 26px;
  stroke-width: 2.2;
}

.cm-chat-badge {
  position: absolute;
  top: -4px;
  right: -4px;
  min-width: 18px;
  height: 18px;
  padding: 0 6px;
  border-radius: 999px;
  background: var(--danger);
  color: #fff;
  font-size: 11px;
  font-weight: 700;
  display: none;
  align-items: center;
  justify-content: center;
  border: 2px solid var(--bg-0);
  box-shadow: var(--shadow-sm);
}

.cm-chat-badge.is-visible {
  display: inline-flex;
}

@keyframes cm-launcher-in {
  from {
    transform: translateY(30px) scale(0.5);
    opacity: 0;
  }
  to {
    transform: translateY(0) scale(1);
    opacity: 1;
  }
}

/* ---------- Panneau ---------- */

.cm-chat-panel {
  width: var(--chat-width);
  max-width: calc(100vw - 2rem);
  height: var(--chat-height);
  max-height: calc(100vh - 2rem);
  display: none;
  flex-direction: column;
  background: var(--glass-bg);
  backdrop-filter: blur(var(--glass-blur)) saturate(140%);
  -webkit-backdrop-filter: blur(var(--glass-blur)) saturate(140%);
  border: 1px solid var(--glass-border);
  border-radius: var(--chat-radius);
  box-shadow: var(--shadow-lg);
  overflow: hidden;
  position: absolute;
  right: 0;
  bottom: calc(var(--chat-launcher-size) + 14px);
  transform-origin: bottom right;
  opacity: 0;
  transform: translateY(14px) scale(0.96);
  transition:
    opacity var(--dur-med) var(--ease-out),
    transform var(--dur-med) var(--ease-out);
}

.cm-chat-root.is-open .cm-chat-panel {
  display: flex;
  opacity: 1;
  transform: translateY(0) scale(1);
}

.cm-chat-root.is-open .cm-chat-launcher {
  transform: scale(0.9);
  opacity: 0.92;
}

/* ---------- En-tête ---------- */

.cm-chat-header {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  padding: 0.85rem 1rem;
  border-bottom: 1px solid var(--border-1);
  background: linear-gradient(180deg, rgba(124, 255, 91, 0.08), transparent 90%);
  flex-shrink: 0;
}

/* Rappel : ticket de support vs fil IA */
.cm-ticket-bar {
  flex-shrink: 0;
  padding: 0.5rem 0.75rem 0.65rem;
  border-bottom: 1px solid var(--border-1);
  background: rgba(255, 179, 71, 0.06);
}

.cm-ticket-bar__text {
  margin: 0 0 0.4rem;
  font-size: 0.75rem;
  line-height: 1.4;
  color: var(--text-2);
}

.cm-ticket-bar__row {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
  justify-content: flex-end;
}

.cm-ticket-bar__btn {
  font-size: 0.72rem;
  padding: 0.25rem 0.5rem;
  border-radius: 8px;
  border: 1px solid rgba(255, 179, 71, 0.35);
  background: rgba(0, 0, 0, 0.2);
  color: var(--text-1);
  cursor: pointer;
  font-family: inherit;
}

.cm-ticket-bar__btn--ghost {
  border-color: var(--border-1);
  background: transparent;
  color: var(--text-3);
}

/* Ticket clôturé : raccourcis vers FAQ, aide, suggestions IA. */
.cm-ticket-bar__closed {
  margin-bottom: 0.45rem;
}

.cm-ticket-bar__pills {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
  align-items: center;
}

a.cm-ticket-pill,
button.cm-ticket-pill {
  font: inherit;
  font-size: 0.7rem;
  padding: 0.28rem 0.55rem;
  border-radius: 999px;
  text-decoration: none;
  border: 1px solid var(--border-1);
  background: rgba(0, 0, 0, 0.25);
  color: var(--text-1);
  cursor: pointer;
  transition: border-color 0.15s, color 0.15s, background 0.15s;
}

a.cm-ticket-pill:hover,
button.cm-ticket-pill:hover {
  border-color: rgba(124, 255, 91, 0.4);
  color: var(--text-0);
}

.cm-ticket-pill--accent {
  border-color: rgba(124, 255, 91, 0.45);
  color: #c8ffc0;
  background: rgba(124, 255, 91, 0.08);
}

.cm-chat-avatar {
  width: 36px;
  height: 36px;
  border-radius: 12px;
  background: var(--grad-accent);
  color: #0a120b;
  display: grid;
  place-items: center;
  font-weight: 800;
  font-family: var(--font-display);
  letter-spacing: -0.02em;
  box-shadow: var(--shadow-sm);
  flex-shrink: 0;
}

.cm-chat-title {
  display: flex;
  flex-direction: column;
  gap: 2px;
  flex: 1;
  min-width: 0;
}

.cm-chat-title strong {
  font-size: 0.95rem;
  font-weight: 700;
  color: var(--text-0);
}

.cm-chat-status {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 0.75rem;
  color: var(--text-2);
}

.cm-chat-status::before {
  content: '';
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--accent);
  box-shadow: 0 0 8px var(--accent-glow);
}

.cm-chat-close {
  background: transparent;
  border: 1px solid var(--border-1);
  color: var(--text-1);
  width: 30px;
  height: 30px;
  border-radius: 10px;
  cursor: pointer;
  display: grid;
  place-items: center;
  transition: background var(--dur-fast), color var(--dur-fast);
}

.cm-chat-close:hover {
  background: var(--border-1);
  color: var(--text-0);
}

/* ---------- Zone messages ---------- */

.cm-chat-body {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  padding: 1rem;
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
  scroll-behavior: smooth;
  scrollbar-width: thin;
  scrollbar-color: var(--border-2) transparent;
}

.cm-chat-body::-webkit-scrollbar {
  width: 6px;
}

.cm-chat-body::-webkit-scrollbar-thumb {
  background: var(--border-2);
  border-radius: 999px;
}

.cm-msg {
  max-width: 85%;
  padding: 0.65rem 0.85rem;
  border-radius: 14px;
  font-size: 0.9rem;
  line-height: 1.5;
  white-space: pre-wrap;
  word-wrap: break-word;
  animation: cm-msg-in 0.28s var(--ease-out);
}

.cm-msg strong {
  color: var(--text-0);
  font-weight: 700;
}

.cm-msg a {
  color: var(--accent);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.cm-msg--bot {
  align-self: flex-start;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid var(--border-1);
  color: var(--text-1);
  border-bottom-left-radius: 4px;
}

.cm-msg--admin {
  align-self: flex-start;
  background: rgba(255, 179, 71, 0.08);
  border: 1px solid rgba(255, 179, 71, 0.25);
  color: var(--text-0);
  border-bottom-left-radius: 4px;
}

.cm-msg--admin .cm-msg-author {
  display: block;
  font-size: 0.7rem;
  letter-spacing: var(--tracking-wide);
  text-transform: uppercase;
  color: var(--warn);
  margin-bottom: 4px;
  font-weight: 700;
}

.cm-msg--admin:not(:has(.cm-msg-author))::before {
  content: 'Coach';
  display: block;
  font-size: 0.7rem;
  letter-spacing: var(--tracking-wide);
  text-transform: uppercase;
  color: var(--warn);
  margin-bottom: 4px;
}

.cm-msg--user {
  align-self: flex-end;
  background: var(--grad-accent);
  color: #0a120b;
  border-bottom-right-radius: 4px;
  box-shadow: var(--shadow-sm);
}

.cm-msg--user strong,
.cm-msg--user a {
  color: #0a120b;
}

.cm-msg--system {
  align-self: center;
  background: transparent;
  color: var(--text-2);
  font-size: 0.78rem;
  padding: 0.25rem 0.5rem;
  font-style: italic;
}

.cm-msg--typing {
  align-self: flex-start;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid var(--border-1);
  padding: 0.75rem 1rem;
  border-radius: 14px;
  border-bottom-left-radius: 4px;
  display: inline-flex;
  gap: 4px;
}

.cm-msg--typing span {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--text-2);
  animation: cm-typing 1.2s infinite var(--ease-in-out);
}

.cm-msg--typing span:nth-child(2) {
  animation-delay: 0.15s;
}

.cm-msg--typing span:nth-child(3) {
  animation-delay: 0.3s;
}

@keyframes cm-typing {
  0%,
  60%,
  100% {
    opacity: 0.3;
    transform: translateY(0);
  }
  30% {
    opacity: 1;
    transform: translateY(-3px);
  }
}

@keyframes cm-msg-in {
  from {
    opacity: 0;
    transform: translateY(6px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

/* ---------- Suggestions rapides ---------- */

.cm-suggestions {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  padding: 0 1rem 0.75rem;
}

.cm-suggestion {
  background: rgba(124, 255, 91, 0.07);
  border: 1px solid rgba(124, 255, 91, 0.2);
  color: var(--accent);
  font-size: 0.8rem;
  font-weight: 500;
  padding: 0.4rem 0.75rem;
  border-radius: 999px;
  cursor: pointer;
  transition: background var(--dur-fast), transform var(--dur-fast);
}

.cm-suggestion:hover {
  background: var(--accent-soft);
  transform: translateY(-1px);
}

/* ---------- Barre d'action (humain / reset) ---------- */

.cm-chat-actions {
  padding: 0.5rem 1rem 0;
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem 0.75rem;
  justify-content: flex-end;
  align-items: center;
}

.cm-link-btn {
  background: transparent;
  border: none;
  color: var(--text-2);
  font-size: 0.78rem;
  cursor: pointer;
  padding: 0;
  text-decoration: underline;
  text-underline-offset: 3px;
  transition: color var(--dur-fast);
}

.cm-link-btn:hover {
  color: var(--accent);
}

.cm-link-btn--dim {
  color: var(--text-3);
  text-decoration: none;
  font-size: 0.72rem;
}

.cm-link-btn--dim:hover {
  color: var(--text-1);
}

/* ---------- Zone de saisie ---------- */

.cm-chat-form {
  border-top: 1px solid var(--border-1);
  padding: 0.6rem 0.7rem;
  display: flex;
  gap: 0.5rem;
  align-items: center;
  background: rgba(0, 0, 0, 0.25);
}

.cm-chat-input {
  flex: 1;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid var(--border-1);
  color: var(--text-0);
  padding: 0.65rem 0.85rem;
  border-radius: 12px;
  font-size: 0.9rem;
  font-family: inherit;
  resize: none;
  max-height: 120px;
  line-height: 1.4;
  outline: none;
  transition: border-color var(--dur-fast);
}

.cm-chat-input:focus {
  border-color: var(--accent);
  background: rgba(255, 255, 255, 0.06);
}

.cm-chat-input::placeholder {
  color: var(--text-3);
}

.cm-chat-send {
  width: 38px;
  height: 38px;
  border-radius: 12px;
  border: none;
  background: var(--grad-accent);
  color: #0a120b;
  cursor: pointer;
  display: grid;
  place-items: center;
  flex-shrink: 0;
  box-shadow: var(--shadow-sm);
  transition: transform var(--dur-fast), filter var(--dur-fast);
}

.cm-chat-send:hover {
  filter: brightness(1.08);
}

.cm-chat-send:active {
  transform: scale(0.95);
}

.cm-chat-send:disabled {
  opacity: 0.5;
  cursor: not-allowed;
  filter: grayscale(1);
}

.cm-chat-send svg {
  width: 16px;
  height: 16px;
}

/* ---------- Formulaire de ticket ---------- */

.cm-escalate {
  border-top: 1px solid var(--border-1);
  padding: 0.85rem 1rem 1rem;
  display: none;
  flex-direction: column;
  gap: 0.55rem;
  background: rgba(0, 0, 0, 0.25);
}

.cm-escalate.is-visible {
  display: flex;
}

.cm-escalate-title {
  font-size: 0.82rem;
  color: var(--text-1);
  margin: 0 0 0.15rem;
}

.cm-escalate-title strong {
  color: var(--accent);
}

.cm-escalate input,
.cm-escalate textarea {
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid var(--border-1);
  color: var(--text-0);
  padding: 0.55rem 0.75rem;
  border-radius: 10px;
  font-size: 0.85rem;
  font-family: inherit;
  outline: none;
  transition: border-color var(--dur-fast);
}

.cm-escalate input:focus,
.cm-escalate textarea:focus {
  border-color: var(--accent);
}

.cm-escalate textarea {
  min-height: 64px;
  resize: vertical;
}

.cm-escalate-actions {
  display: flex;
  gap: 0.5rem;
  justify-content: flex-end;
}

.cm-btn {
  border: none;
  border-radius: 10px;
  padding: 0.5rem 0.85rem;
  font-size: 0.85rem;
  font-weight: 600;
  font-family: inherit;
  cursor: pointer;
  transition: filter var(--dur-fast), background var(--dur-fast);
}

.cm-btn--ghost {
  background: transparent;
  color: var(--text-1);
  border: 1px solid var(--border-1);
}

.cm-btn--ghost:hover {
  background: var(--border-1);
  color: var(--text-0);
}

.cm-btn--accent {
  background: var(--grad-accent);
  color: #0a120b;
}

.cm-btn--accent:hover {
  filter: brightness(1.08);
}

.cm-escalate-error {
  color: var(--danger);
  font-size: 0.78rem;
  margin: 0;
  display: none;
}

.cm-escalate-error.is-visible {
  display: block;
}

/* ---------- Pied d'information ---------- */

.cm-chat-footer {
  padding: 0.45rem 1rem;
  font-size: 0.72rem;
  color: var(--text-3);
  text-align: center;
  border-top: 1px solid var(--border-0);
  background: rgba(0, 0, 0, 0.35);
}

.cm-chat-footer a {
  color: var(--text-2);
  text-decoration: underline;
  text-underline-offset: 2px;
}

/* Évite la surbrillance de sélection sur le chrome du widget (bulles, boutons). */
.cm-chat-root .cm-chat-header,
.cm-chat-root .cm-suggestions,
.cm-chat-root .cm-suggestion,
.cm-chat-root .cm-chat-actions,
.cm-chat-root .cm-ticket-bar,
.cm-chat-root .cm-msg,
.cm-chat-root .cm-msg--typing,
.cm-chat-root .cm-chat-footer,
.cm-chat-root .cm-escalate {
  -webkit-user-select: none;
  user-select: none;
}

.cm-chat-root .cm-chat-input,
.cm-chat-root .cm-escalate input,
.cm-chat-root .cm-escalate textarea {
  -webkit-user-select: text;
  user-select: text;
}

/* ---------- Responsive ---------- */

@media (max-width: 480px) {
  .cm-chat-root {
    right: 0.5rem;
    bottom: 0.5rem;
  }
  .cm-chat-panel {
    width: calc(100vw - 1rem);
    height: min(640px, 90vh);
    right: 0;
  }
}

@media (prefers-reduced-motion: reduce) {
  .cm-chat-launcher,
  .cm-chat-panel,
  .cm-msg,
  .cm-msg--typing span {
    animation: none !important;
    transition: none !important;
  }
  .cm-chat-pulse {
    display: none;
  }
}